What is the rationale behind IT outsourcing?

Outsourcing is an effective strategy to improve return on your IT investment. Some clients have chosen to outsource due to time constraints, or to save money. Others outsource to improve the skill set available to them through the unique specialisation offered by Network support enterprises, such as One Vision Support.

Our service contracts depend on adding value to your business, which operate in-line with your own business strategies. Our “first point” telephone service provides for initial contact, technical enquiries or support to your business and subsequently responsibility for thoroughly evaluating your IT issues recommending appropriate actions and implementation of the final solutions.

One Vision Support provides a unique package:

• To provide technical support for the clients software, computer hardware, servers and network infrastructure.
• “first point” telephone service designated for Technical Enquiries or Technical Support.
• To have at least one technician on site within an agreed contractual number of hours of a business critical issue.
• To respond to all calls within a maximum of 2 hours

Proactive Networking services offer clients financial benefits to their business. Every minute staff spend dealing with IT problems outside of their core responsibilities, will have a direct effect on the businesses overall performance. Our experienced Technicians minimise time lost and therefore save you money.